Patient Review

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First let me say Dr Guillermo is the BEST DENTIST I have ever had. He was gentle, seemed to really care, took his time. I also loved the staff and assistants Jesus and Albert ( don't know if you are supposed to tip the assistants ? ) Sani Dental was top notch for many things. Ok, but here's the bad part.... On my consultation with Javier I was NOT TOLD THEY offered EMAX crowns. I wanted veneers on my front teeth and he said my bite was too strong and that I must have crowns. I reluctantly agreed, he then only showed me 2 samples, 1 of a porcelain metal molar and another of a tooth that was zirconia. He said the metal would show eventually on my front teeth and reccomended the zirconia. I asked for more samples... He said that was all they had. I agreed to 6 zirconia front teeth and 7 porcelain metal molars. Along the way I needed 2 root canals apparently, ok I agreed. Then came time to pick the color of my crowns, I was asked if I wanted match my lower teeth that would not be crowned and I said no they were too yellow but I wanted as white as I could get away with. I was then shown ONLY 3 teeth shade samples- that's it. I. Didn't even know like 20 shades more existed! All 3 looked the same to me and I asked which he recommended and I agreed with it because I could see a difference in any of them. NOTHING, not one thing was ever explained to me about color tones, or shades etc. I did tell them I would be whitening my lower teeth. Long story short...... I took Valium to deal with my dentistry, I have major anxiety with dentistry and I when I signed my waiver saying I accepted my teeth I had taken the Valium and been in the dentist chair from 9:30 am to 5 pm. I said right off the bat my teeth were TOO WHITE ( crowns) and they said you can try laser whitening on your bottom. That cost me an extra $100. My teeth are DRASTICALLY DIFFERENT from top to bottom, it's ridiculous and I cannot understand how this refrigerator white was ever reccomended to me . There. Is NO WAY to ever whiten my bottom that much. I am very unhappy and ANGRY I was NOT given EMAX as an option. These crowns feel heavy, bulky and look unnatural to me. That night I went to the SANI website and saw they offered EMAX ! I went through the roof , I will be changing out these crowns for EMAX right away. I do NOT like these zirconia and they feel like a bad fit. My son is an Attorney in Palo Alto and is encouraging me to fight on some of these issues. The most Sani will do is 15% off my new Emax crowns. I have not decided if I will be going back to them or Simply Dental. I loved my dentist and I DO reccomended this clinic for many reasons, but I feel they are not doing right by me in this situation at all. I take part of the blame for sure, but I also STRONGLY feel they dropped the ball. It's not right I wasn't given Emax as an. Option to begin with and also show the WHOLE shade scale.