Patient Review

Chandler, AZ, USA January 15th, 2016
Quality
Service
Communication
Cleanliness
Price
Comfort
Value
Location
Satisfaction

As a registered nurse for 40 plus years I was somewhat apprehensive to go out of country for any medical or dental care. Being tired of the long waits and high cost of dental care in the U.S. I decided to "cross the boarder" and try Sani Dental. I called on Thursday and received an appointment for Friday. Was met at the Yuma Airport by the shuttle bus and within a hour of arriving at the immaculately clean clinic I had my consultation. I was provided with information on the procedures and cost. By days ends I had completed five procedures that would have taken over six months and much more money from my dentist at home. I was given an appointment for the following day to begin the full mouth crown and bridgework preparation. Office staff made arrangements for me to stay at the comfortable La Hacienda Hotel 3 blocks from the clinic. Between appointments I enjoyed great food, shopping and visiting in the clean, safe Town of Los Algodones. One week from my first appointment my dental health, appearance and confidence was restored. I would like to offer a special thanks to the following and offer apologies to those names I didn't get. Everyone from the office staff, the medical personnel, shuttle drivers, hotel personnel, lab technicians were instrumental in turning this previously frightening experience into a positive event. Dr Mikel and Luis for the initial exam that provided the need procedures and the cost. Everything was explained, and at no time were there any pressure applied to do more work or hidden fees. Nick and Diane, for answering my questions in a timely pleasant manner and kept me updated on any schedule changes. They made it so reassuring to arrive and feel you have a friend on your side. David,, was always approachable with a smile on his face and assisted greatly in getting me a room when at first it seemed none was available. Tony, at La Hacienda who had a talent of making a person feel at home and welcomed during the stay. Dr Gastavo and Alberto who provided the highest quality of care I have ever received either medical or dental. They spent hours at my side perfecting the preparation and application for my bridge work and crowns needed, offering reassurance and inquiring often as to my comfort. The patience, expertise and professionalism they displayed were of the highest quality. I truly believe that Dr Gastavo is not only an artist when it comes to cosmetic dentistry, but also a patient advocate when it comes to patient care. In summary, my care and out come was first class. The time, expense and expertise to accomplish this was way superior to anything I have ever encountered in the U.S. I experienced none, or only minimal discomfort during the procedure or following. The entire Sani Dental Platinum group was professional and went "the extra mile" to make your visit enjoyable and successful. A great example of how patients want or should be treated and the quality of care they hope to receive. I will return as needed, and won't hesitate to recommend others. There are many choices of dental clinics, but for me and my family, it will be Santi Denta. Thanks again, for my new smile, and renewed confidence.