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2015 Customer Service Award

2015 Customer Service Award

Published on: - By: Carlos Brian Hernandez

In recent years there has been an increase in the number of patients who travel to other countries searching for excitement and fun. However, in the search for this excitement tourist have discover many troubles; for example, if you experience an injury or pain on the trip, to who do you turn? Keep in mind that you will be a visitor in a foreign country, without local knowledge or local friends to ask.

Who is WhatClinic?

This similar situation once happen to Caelen King, on a rock climbing trip around South East Asia, Mr. King found himself in need of a small medical procedure, unfortunately he soon realized that he didn’t know where to go, how much he would be expect to pay, language barriers or how to tell if any particular clinic was trusted and recommended by its existing patients.

To solve this problem, WhatClinic.com was founded in 2006 and to further assist tourist from all over the world; every year WhatClinic holds a contest in which they search for the best clinics in the world.

As we have mentioned, tourist are reach new and further away locations every year. This locations are exciting, but may lack something very important for humans. These locations may lack medical services, to encourage better medical tourism, WhatClinic has dedicated years to help patients find, compare and book the right clinics for them, in more than 100 countries.

WhatClinics also offers patients’ detailed listings for more than 100,000 clinics helping travelers reach their destination have fun and not fear the absence of excellent medical service.

What clinic offer you in-depth information about:

  • Beauty and Cosmetic Surgery
  • Dentists
  • Doctors
  • Fertility
  • Holistic
  • Physiotherapy
  • Among Many Other Services

Continuing with their desire to help travelers WhatClinic.com is also available in other languages.
In 2012 Whatclinic.com launched in Brazil with a fully localized service in Portuguese, in response to Brazil’s leading position in the plastic surgery sector.
In 2013 we launched in Mexico, in Spanish, where the dental industry is one of the most competitive in the world.
Over the next three years, WhatClinic.com will continue to roll out more localized language services in order to bring value and choice to patients all over the world.

Mission

Our mission is to help patients find the right clinic for the treatment they want, by giving them access to all the information they need to make an informed decision. We do this through the commitment and dedication of our people.

Vision

We believe in a world where elective health patients will be able to make active and individual decisions about where to get treated, not unlike the way they decide which new car to buy today.

Customer Service Award

What is a Customer Service Award?

The customer service awards is given out to the very best clinics in each market and area; in the dental field, WhatClinic offer Sani Dental Group this award acknowledging their excellence.
For the record, Sani Dental Group has received this award 5 years straight.

How do we evaluate these Awards?

To properly award the best dental clinic, WhatClinic takes into consideration several factors, these include: direct feedback from patients, as well as the clinic’s contact rate – which is made up of information from both email and phone response rates.
WhatClinic examines feedback and contact rate for a 12 month period. The clinic’s contact rate needs to be at least over 80% for a full year and higher for certain areas. If there are lots of clinics in one area with contact rates of 98%, even some of them might not have won.

How do I qualify for a Customer Service Award?

Every January WhatClinic run an advanced report that measures all the factors important to customer service. If you have a listing on our site for at least a year, you are automatically evaluated for the awards.

What are the benefits of winning a Customer Service Award?

Winning a Customer Service Award is a strong indicator that your clinic respects its patients and puts their concerns first.

Sani Dental Group – Los Algodones

For our dental clinic in Los Algodones, receiving this award is a great honor, this award demonstrates that our efforts are satisfying our patients’ oral needs. Medical tourism is constantly growing and every year thousands upon thousands of traveler visit many beautiful countries.
We invite all our patients and visitors to contact WhatClinic.com; let them express their joy and satisfaction of working with us.

Here at Sani Dental Group, we are happy to receive this reward for the 5th time and we promise all our patients’ and future patients’, that we will continue to offer you excellent dental services, offer you more precise dental procedures and of course the best customer service 2015 has to offer.

Carlos Brian Hernandez

Marketing Associate
Cal State San Bernardino Alumni

Disclaimer: All content shown in this blog and in any linked materials are not intended and should not be construed as medical advice. Any recommendations are based on personal, not professional, opinion only. If the reader or any other person has a medical concern about their dental care and treatments, please contact us directly. For more information please read our Disclaimers and FAQ pages.

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